Frequently Asked Questions
Have questions about managing your property on Koh Phangan? Here are some of the questions we hear most often from villa and home owners.
What services does Tamlaytong provide for villa and home owners on Koh Phangan?
Tamlaytong provides tailored property management services for villa and home owners on Koh Phangan. Our services can include guest management, housekeeping, maintenance, property inspections, staff management, utility payments and general oversight of your property. We tailor our service to each property and owner's individual needs.
How much does property management cost on Koh Phangan?
Property management costs vary depending on the property, the services required and the level of management you need. We don't use a one-size-fits-all pricing structure. Instead, we discuss your property and requirements with you and provide a management arrangement tailored to your individual needs.
What is included in your property management service?
Our services can include guest management, housekeeping, maintenance, property inspections, staff management, utility payments and general oversight of your property. We tailor our service to each property, so you can choose the level of support that works best for you.
Do you manage Airbnb and other holiday rental listings?
Yes. We can manage your property's holiday rental listings, including guest communication, bookings, check-in and check-out and coordination with our local team. We can also help ensure your property is presented professionally across the relevant booking platforms.
Do you manage properties that aren't being rented out?
Yes. Property management isn't only about holiday rentals. We also look after properties for owners who live elsewhere or simply want someone local to keep an eye on their home, coordinate maintenance and make sure everything is taken care of.
What happens if something breaks at my property?
Because we are based on Koh Phangan, we can respond quickly when something needs attention. We coordinate with trusted local tradespeople and our team to arrange repairs and keep you informed, helping prevent small problems from becoming bigger ones.
What happens if there is an emergency at 2am?
Having someone local who can respond when something goes wrong is one of the biggest advantages of professional property management. We have systems in place for dealing with urgent issues and will assess the situation, take appropriate action and keep the owner informed.
How often do you inspect my property?
The frequency of inspections depends on the property and the management service agreed with the owner. We can carry out regular inspections to identify maintenance issues, check the condition of the property and make sure everything is being properly looked after.
Do you manage the housekeeping and cleaning?
Yes. We can coordinate housekeeping and cleaning, whether your property is being used privately or rented to guests. We manage the scheduling and quality of the work so that the property is maintained to the required standard.
Do you manage maintenance and repairs?
Yes. We coordinate routine maintenance and repairs and can arrange trusted local contractors where specialist work is required. We aim to deal with issues promptly while keeping owners informed about significant work and costs.
Do you manage property staff?
Yes. Where required, we can help coordinate and oversee property staff such as cleaners, gardeners, pool maintenance teams and other household employees. Our role can include scheduling, communication and making sure agreed responsibilities are being carried out properly.
Can you arrange utility payments for my property?
Yes. We can help manage regular property expenses such as electricity, water and other utilities where this is included in your management arrangement. This means owners don't have to worry about keeping track of every local bill themselves.
Can you manage my property while I'm overseas?
Absolutely. This is one of the main reasons owners choose a local property management company. Whether you're living in another part of Thailand or overseas, we can provide a local presence and keep you informed about your property while you're away.
Can I use my property myself while you manage it?
Yes. We understand that many owners want to enjoy their property themselves as well as potentially rent it out. We can work around your personal stays and block out dates for your own use while managing bookings around your availability.
Can you help me make sure my property is set up correctly for rental?
Yes. If you're planning to rent your property, we can help you understand the local requirements and point you in the right direction regarding the licences, registrations and other requirements that may apply to your property. We don't provide legal or licensing services ourselves, but we can help you identify what needs to be considered and recommend the appropriate professionals where necessary. Advice or assistance beyond our standard property management services may be subject to a fee.
Do you help maximise rental income?
Yes. We can advise on how your property is presented and managed for the holiday rental market, including pricing, availability, guest experience and general presentation. Our approach is focused on finding the right balance between occupancy, income and protecting the property.
Do you provide guest check-in and check-out?
Yes. We can coordinate guest arrivals and departures, provide the necessary information and make sure the property is prepared for each stay. Our local team can also deal with issues that arise during a guest's visit.
What areas of Koh Phangan do you cover?
We manage properties across Koh Phangan. Because every property is different, we are happy to discuss your location and requirements with you to confirm whether we are the right fit for your property.
Is there a minimum contract period?
There isn't a single minimum contract period that applies to every property. Our management arrangements are tailored to the property and the services required, so we'll discuss the appropriate arrangement with you before you commit.
Why should I choose Tamlaytong to manage my property?
Tamlaytong is a locally based property management company with a hands-on approach. We understand that your property is a significant investment, and our aim is to give owners peace of mind by providing reliable local oversight, practical support and clear communication. We treat every property individually rather than taking a one-size-fits-all approach.